PRIVACY POLICY

OUR PRIVACY POLICY

Middlecombe Nursery Limited ("We") are committed to protecting and respecting your privacy. This privacy notice explains how and why we will use any personal data we collect from you, or that you provide to us. Please read the following to understand how we work, and feel free to contact us (middlecombenursery@hotmail.com) with any questions.

How your personal data may be collected
Information you give us. You may give us information about yourself by email, over the phone or by hand when visiting. This information will generally consist of:

1) Company Name (if applicable)
2) Contact Name
3) Telephone Number
4) Email
5) Address


We do not pass on or sell any of your details to third parties for marketing purposes. Instances where we may pass on your information with your permission are:

1) Delivery information required for a 3rd party, delivering directly on our behalf
2) Legal requirements by law such as VAT inspections


Website and Cookies
Website

We do not collect personal data (as listed above) via our website.

Cookies

There are two types of cookies:


Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.


The following list shows which cookies are active on our site, which is provided by Wix.com:

Cookie name: svSession

Life span: Persistent

Purpose: Identifies unique visitors and tracks a visitor’s sessions on a site

Cookie name: hs

Life span: Session

Purpose: Security

 

Cookie name: XSRF-TOKEN

Life span: Persistent

Purpose: Security

Cookie name: TSxxxxxxxx (where x is replaced with a random series of numbers and letters)

Life span: Persistent

Purpose: Security

Cookie name: TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)

Life span: Persistent

Purpose: Security

To learn more about cookies, and how to delete them, visit https://www.aboutcookies.org/

How your information will be used
1) To fulfill a contract.  Your personal data (as listed above) is used to process orders, raise delivery notes and invoices for goods purchased from us by yourself
2) Mailing Lists. If you have signed up to either of our mailing lists

How your information is stored
1) Enquiries and quotations. Either a paper copy filed in a secure office which is disposed of after 3 months. Or for large jobs for existing customers a spreadsheet held on a password secure computer
2) Orders (contract). Your details are stored on our password secure system which raises acknowledgements, delivery notes and invoices.
3) Financial. Invoices are processed on password secure software and your information will be handled by our GDPR compliant Accountant at some point in time
4) Mailing Lists. Your consent will be recorded with your data on a spreadsheet on a password secure computer.  Your email is added to our contact list on Outlook online
5) Phones and Tablets. Your telephone number may be held on the phone or tablet of either the business owners, management or delivery driver for use of business only, this can include:
a) To send photos
b) To communicate by text out of 8:30am-5pm hours
c) To call regarding order enquiries when visiting growers off site
d) To make arrangements or relay relevant information regarding your delivery


Your right to access and erase
If you have purchased directly from us (contract) your information will be kept on our stock control/order processing system and accounts system. We are legally obliged to keep this information for 7 years.


If you wish for any other information to be erased, such as from our mailings lists and Outlook online then please contact us on middlecombenursery@hotmail.com.

Should you wish to have a copy of all the data we have stored for you then please contact us on middlecombenursery@hotmail.com.


Changes

Any changes to our privacy policy will be posted here, on our website.